Tag: reference interaction

  • Personalized Documentation in Reference Interactions

    Does this scenario from the reference desk sound familiar? A student asks for help finding something that requires you to set up a complicated search with lots of limiters, nested terms, truncation, etc. Or maybe the search you want to demo is in one of the funkier databases where it takes a few minutes just…

  • Greeters at the Library Entrance

    Today is the first day of the fall semester here at Baruch College. From 9-10 this morning, I was scheduled to work as a greeter by the turnstiles at the entrance to the library. As students and faculty filed in, I greeted each one with, “Good morning! Welcome to the library.” I got lots of…

  • Getting More Mileage Out of Reference Interactions

    A recent article in Reference & User Services Quarterly caught my eye today: Finnell, Josh and Walt Fontane. “Reference Question Data Mining: A Systematic Approach to Library Outreach.” Reference & User Services Quarterly 49.3 (2010): 278-286. Web. The authors describe a process developed at the library at McNeese State University in which reference statistics recorded…

  • Helping to Research Points of View You Disagree With

    We significantly influence or control the selection, organization, preservation, and dissemination of information. In a political system grounded in an informed citizenry, we are members of a profession explicitly committed to intellectual freedom and the freedom of access to information.There is an interesting exchange going on over at the Library Praxis blog in response to…

  • It’s ok to refer digital reference patrons to print materials…really

    In our cooperative chat reference service, I have noticed that some librarians rarely point students to print resources when those resources may in fact be the best (and sometimes only) source of information for the topic in question. In one example, a student logged in repeatedly asking for help on the same question, and no…

  • UPenn librarians making IM friends

    For a long time, I’ve been lurking on the RSS feed for the blog for library staff at the University of Pennsylvania and was amused today to read this post about an exchange a librarian had with a student on the library’s IM service. By the way, if I am reading a blog feed that…