Tag: IM reference
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Talking to IT about IM
Sarah Houghton-Jan has a nice post today detailing how to have a conversation with IT staff that may be resisting the use of IM software in the library.
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It’s ok to refer digital reference patrons to print materials…really
In our cooperative chat reference service, I have noticed that some librarians rarely point students to print resources when those resources may in fact be the best (and sometimes only) source of information for the topic in question. In one example, a student logged in repeatedly asking for help on the same question, and no…
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Video IM at Ohio University
Char Booth at Ohio University talks about an interesting pilot using Skype for a video IM reference service. Hear an interview with her (MP3) from the ACRL conference at the PALINET web site and read more about the service here. FYI, interviews with other presenters from the Cyber Zed Shed program at this year’s ACRL…
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QuestionPoint’s strengths and weaknesses
With his latest post about using enterprise IM as a proof-of-concept project for chat reference, Caleb Tucker-Raymond shows himself to be one of the most thoughtful and innovative persons around working in chat reference. How did I learn about this great idea of his? By reading this well-reasoned blog post about “the problem with QuestionPoint,”…
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UPenn librarians making IM friends
For a long time, I’ve been lurking on the RSS feed for the blog for library staff at the University of Pennsylvania and was amused today to read this post about an exchange a librarian had with a student on the library’s IM service. By the way, if I am reading a blog feed that…