Tag: email reference
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Digital Reference as Early Warning System for Systems Issues
Today, while covering chat reference, I noticed an earlier session where a  major problem was reported by a student that no one else had noticed: links to full text in our discovery service (from Summon) had mostly stopped working.This is the first time that a problem has been reported in a chat session or in…
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Collaborative email reference at Queens Library
For those of you who aren’t from New York, it may be news that the city actually has three separate public library systems: New York Public Library (with branches in Manhattan, Staten Island, and the Bronx) Brooklyn Public Library (with branches only in Brooklyn) Queens Library (with branches only in Queens) All three systems are…