Tag: collection management
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Getting More Mileage Out of Reference Interactions
A recent article in Reference & User Services Quarterly caught my eye today: Finnell, Josh and Walt Fontane. “Reference Question Data Mining: A Systematic Approach to Library Outreach.” Reference & User Services Quarterly 49.3 (2010): 278-286. Web. The authors describe a process developed at the library at McNeese State University in which reference statistics recorded…