Web FormsMost reference librarians know how hard it can sometimes be to discover just what the user at the desk really wants. The literature about the reference interaction is full of examples of miscommunication and misunderstandings (on the part of both librarian and user). In an online reference setting, the librarian can structure the user's request for help somewhat by having the user fill out a form asking the the kind of clarifying questions librarians use during reference interviews. Many library web sites ask users in need of assistance to fill out a web form while online and with the click of a button send it on to the library.
Web Forms vs. E-mail Reference
Examples of Libraries with Web Forms for Reference Service
Forms of Digital Reference
Last updated: December 26, 2001