The Teaching Librarian
Back to
Digital Reference

E-Mail Reference

E-mail reference services seem to come in two basic varieties:

Basic E-mail
The service is assigned a simple e-mail address provided on the library web site. If user wants to submit a question, they can just click on the link, which in turn launches the user's e-mail software (such as Microsoft Outlook, Eudora, etc.) The user then fills out the e-mail and sends it to the library via the user's e-mail software.
Web Forms
User fills out a form on the library web site and clicks a button to send it via e-mail to the library.
Forms of Digital Reference

E-mail Reference

Chat Reference Collaborative Networks

E-mail your comments or suggestions to Stephen Francoeur

Last updated: December 27, 2001