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Digital Reference

Index of Chat Reference Services

Sorted by Software Used

This index is no longer being updated. For an up-to-date list, see the entry on "Chat reference libraries" in the LISwiki.

Because of the burden of trying to keep this list up to date, I will no longer be providing separate listings for each library in a digital reference collaborative or consortium. Instead, I will place a link to the main web page for the consortium. For a list of libraries that are part of a given consortium, please see the index of services by consortium. As an exception to this rule, I will include links on this software index (and on the country and library type indexes) where I am unsure if a given library is actually part of a reference consortium (i.e., partnerships where librarians from a group of libraries answer questions from the combined user populations).

Active Worlds
AOL Instant Messenger (AOL)
Click & Care
eGain Interact
FirstClass (Kannon)
Groopz (Digi-Net)
  • OhioLINK (consortium of 82 libraries in Ohio; mostly academic libraries, but also includes the state library and a medical library; see OhioLINK on consortium index)

HumanClick Pro (some may have switched over to LivePerson Pro since LivePerson bought out HumanClick)
InstantService Chat
Morris Messenger
MSN Messenger
NetMeeting (Microsoft)
OCLC's chat software for QuestionPoint members
OnDemand (available directly from Convey or through QuestionPoint)
RealTime Aide
ReferenceDesk Live
RightNow Live
24/7 Reference (licensed from eGain)
Virtual Reference Librarian
Virtual Reference ToolKit (LSSI's licensed version of eGain)
Forms of Digital Reference

E-mail Reference

Chat Reference Collaborative Networks

Index of Chat Reference Services

Grouped by:

E-mail your comments or suggestions to Stephen Francoeur

Last updated: June 23, 2003