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Digital Reference

Index of Chat Reference Services

Consortia, Partnerships, Collaborations, & Informal Networks

This index is no longer being updated. For an up-to-date list, see the entry on "Chat reference libraries" in the LISwiki.

AnswerZone (TX)

Ask a Librarian... (southern CA) Ask a Librarian (King County Library System) AskUsNow! Ask Us Now (3 academic libraries in New York, NY) AskUsQuestions (NOLA Regional Library System; public libraries in Ohio)  (Bibliomation; Connecticut public libraries) Bibliotekarie-direkt (4 public libraries in Sweden)

Biblioteksvagten (22 public and research libraries in Denmark)

Bibliotekvakten i Vestfold (consortium of 7 public libraries in Vestfold County, Norway)

Boston Library Consortium ASK 24/7 (10 academic libraries in MA, NH, and CT)

Horten Bibliotek

Connect with a Librarian (Sno-Isle Regional Library system; 20 public libraries in Washington)

Hessiches BibliotheksInformationsSystem (academic and scientific libraries in Hesse, Germany)

Jourhawande Bibliotekarie (4 academic libraries in Sweden)

KnowItNow24x7 (CLEVNET Library Consortium; public and special libraries and a school library  in Ohio)

Librarians Online (Maricopa Community Colleges, AZ) Live Chat (Utah Academic Library Consortium; 11 colleges in UT) Live Help (consortium of 3 college libraries in PA)

Live Help (Seattle Virtual Libraries Consortium; 3 libraries in WA)

Live Help/Q&A Live (partnership between Olin*Kroch*Uris Libraries at Cornell University and University of Washington Libraries)

Live Librarian (Suffolk County Cooperative Library System; public libraries in New York) MELO (Mississippi Elecronic Libraries Online) (consortium for students at 15 community and junior colleges in Mississippi)  

MyWebLibrarian (joined the 9 academic libraries from the Ready for Reference consortium of the Alliance Library System with the 14 public libraries in the Answers Unlimited consortium in North Suburban Library System; all libraries are in Illinois)

OhioLINK (consortium of 82 libraries in Ohio; mostly academic libraries, but also includes the state library and a medical library)

QandAcafe (Bay Area Libraries Project; weekend and holiday service is provided by 24/7 Reference Project staff. See below for 24/7 Reference Project.)

Q and A NJ (New Jersey Library Network) ReferenceNOW! (5 academic libraries in Connecticut, Massachusetts, and New York)
A number of public libraries as well as community organizations use this service. Links to it are typically found on a library's kids pages. Here are some selected libraries from the list on the company's web site:

24/7 Reference (Metropolitan Cooperative Library System)
Some of these libraries use staff from 24/7 Reference to provide off hours service. It seems like it is the public libraries that are mostly working within a consortium and the academic libraries are going it alone.

Virtual Information Desk (Keystone Library Network; 14 university libraries in the Pennsylvania State System of Higher Education) Virtual Reference Service (serves multiple campuses in Pennsylvania State University system)
Forms of Digital Reference

E-mail Reference

Chat Reference Collaborative Networks

Index of Chat Reference Services

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E-mail your comments or suggestions to Stephen Francoeur

Last updated: June 13, 2003