To followup on yesterday’s post in which I noted that I was going to look for more information on the patron notification system at Darien Library, I’ll note here that Diana K. Wakimoto’s post at the Waki Librarian provides a nice summary of John Blyberg’s presentation about the project at Internet Librarian last month. If your library was thinking of moving away from a constantly staffed reference desk or wanted to find a way for patrons in far flung parts of the library to be able to request assistance, the Darien Library’s patron notification system seems like a well thought out solution.
This post is just a reminder to myself that I need to investigate further this interesting “patron notification system” that the Darien Library (CT) is putting together. I think that the Growl software is involved in some way. I’m guessing that it allows a patron to request help from any available librarian. I first heard about this last year from this annotation on an image on John Blyberg’s Flickr account:
Experimenting with using growl as a paging notification system for roving librarians. The patron can push a button on a touch-screen display on the service desk and a “growl” will be blasted out to all available librarians. Uses growl (http://growl.info/) and growl for windows (http://www.growlforwindows.com/gfw/)
More recent images on Blyberg’s Flickr account offer a better glimpse at what they’ve been cooking up in Darien.
Today is the first day of the fall semester here at Baruch College. From 9-10 this morning, I was scheduled to work as a greeter by the turnstiles at the entrance to the library. As students and faculty filed in, I greeted each one with, “Good morning! Welcome to the library.” I got lots of returned greetings, many smiles and nods of recognition, and nearly three dozen reference questions. I’m eager to hear from my colleagues who are doing the same thing throughout the day to see if they had the same good experience that I did.
When first asked to participate in this little project, I imagined it would mostly be an exercise in relationship building. I never imagined that I’d be helping the reference desk out by fielding so many questions.