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  1. Going from Micro to Macro October 18, 2012

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  2. Personalized Documentation in Reference Interactions April 27, 2012

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  3. The Student Research Pad April 2, 2012

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    5 comments
  4. Space for Our Services August 17, 2011

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    1 comment
  5. My New Job as User Experience Librarian July 15, 2011

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    1 comment
  6. Guide to Reference Services July 15, 2011

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  7. Library Day in the Life January 30, 2011

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  8. Discussing a National Virtual Reference Service January 5, 2011

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    3 comments
  9. More on the Paging System at Darien Library November 4, 2010

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    1 comment
  10. Patron Notification System at Darien Library November 3, 2010

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    1 comment
  11. More on BEAM Model for Sources October 22, 2010

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    1 comment
  12. A Better System for Classifying Sources October 19, 2010

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    2 comments
  13. Greeters at the Library Entrance August 26, 2010

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    5 comments
  14. Yahoo! Answers in the Wild August 26, 2010

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    2 comments
  15. Trying Out Quora, a Social Q&A Service July 14, 2010

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    1 comment
  17. My Presentation at ALA on Reference Tools June 28, 2010

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    1 comment
  18. Getting More Mileage Out of Reference Interactions June 23, 2010

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  19. My Other Library-Related Blog June 11, 2010

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  20. Are Libraries and Social Q&A Services Competing? June 2, 2010

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  21. Cornell University’s Chat Service Turns 10 April 22, 2010

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  22. Style Guides April 21, 2010

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  23. Helping to Research Points of View You Disagree With April 20, 2010

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    1 comment
  24. This Blog Has Moved April 20, 2010

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  25. Chat Sessions That Require Followup April 8, 2010

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    2 comments