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Cornell University’s Chat Service Turns 10

A note of congratulations to the library staff at Cornell University, who are celebrating the ten-year anniversary of the launch of their chat reference service. I remember in fall 2000 looking closely at how they ran their service as my library was in the planning stages for its own chat service (launched March 2001).

For a thumbnail history of chat reference services, the best starting point is Bernie Sloan’s 2006 article:

Sloan, Bernie. “Twenty Years of Virtual Reference.” Internet Reference Services Quarterly 11.2 (2006): 91-95. Web. 22 Apr. 2010.

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