There’s a nice digital reference symposium hosted by OCLC that you can view online. There’s streaming video of the proceedings that not only gives you the speaker but also their slides. You can even skip ahead to speakers that you might be more interested in.
Click on “Reference reality check” in the Video Symposium section. Once the streaming video screen loads on your computer, you can jump around the presentations to the ones you’re interested in by clicking the link labelled “Speakers and Topics.” I found these two presentations particularly worthwhile:
– Susan McGlamery “Cooperative Reference: Why It Takes a Village to Provide Virtual Reference.” Susan is the head of 24/7 Reference, the service used at my library.
– Joe Janes “Digital Reference Isn’t.”