Using GoToAssist for Mobile Screencapture in Usability Testing

This year, some colleagues and I are doing a somewhat involved research project involving usability tests that will compare searching in the mobile catalog interface to the traditional web interface. One of our great challenges is finding a good way to capture what happens on the screens of the mobile devices (Android and iOS) of our test participants. For the Android users, we’ll be providing them one of our own phones to use during the test. I’ve been looking at using the GoToAssist app as a way to capture what’s on the screen of our Android (actually, it’ll likely be my own Samsung Galaxy S3) phone.

I thought I’d share what’s involved by making a recording on my desktop (using SnagIt) of what the screensharing looks like when viewed on a PC. This setup may work for testing we have in mind, although the video transmission from phone to my PC seems to be delayed by about 10-15 seconds. Also, if I scroll really fast on the phone, the screencapture from GoToAssist doesn’t completely capture that; instead you get kind of a snapshot effect in the transmission and not a smooth video. But this may work well enough.


For the iPhone we’ll be also using for testing, we are hopeful that the Reflector app will do nicely.

2 thoughts on “Using GoToAssist for Mobile Screencapture in Usability Testing

  1. Stephen, thanks for using our product. Are you using Wi-Fi or the cell phone network? Of course there is always delay but it should be MUCH less on Wi-Fi.

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